Digital Concierge
The AI Assistant that handles the most common passenger requests and turns every interaction into valuable insights for the operator.
Fewer requests for the crew. Better service for passengers.
Digital Concierge is the onboard AI Assistant that supports passengers throughout their journey, providing instant, multilingual answers to the most common questions, always aligned with the operator’s information and services.
Available 24/7 directly through the Seafy portal, it handles routine enquiries autonomously and reduces the workload for reception and hospitality teams. This allows the crew to focus on higher-value activities while operators deliver a consistent service experience across the entire fleet.
The same questions. Every journey.
Schedules, onboard services, weather and destination information: passengers look for answers across the website, messaging channels, onboard portal, customer care and crew. Requests are spread across multiple touchpoints and teams, often repeated and taking valuable time away from customer support.
- Fragmented support: websites, messaging channels, customer care and onboard staff handle passenger requests across different channels and stages of the journey.
- Recurring questions: schedules, boarding, onboard services, routes and destinations generate the same requests time and again.
- Time taken away from higher-value service: customer care teams and crew spend valuable time handling routine information requests, especially during peak operational periods.
An AI Assistant built around your operations
Digital Concierge is not a generic chatbot. It is configured around the operator’s information and the specific characteristics of each vessel and route. Schedules, onboard services, journey updates, destinations and relevant content provide the foundation for accurate, consistent answers across supported languages.
Passengers access the assistant directly through the portal and get the information they need without downloading an app or waiting for support. Operators maintain control over content and tone of voice, while updates can be managed centrally and deployed across the entire fleet.
Turn conversations into insights.
Every interaction with Digital Concierge provides valuable information about what passengers actually need onboard. Frequently asked questions, most requested services and recurring topics help operators identify passenger needs, emerging priorities and opportunities for improvement.
Conversations become a valuable source of insights, helping operators improve content, communications and the passenger experience based on the needs that actually emerge across support channels.
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What's included
- Onboard information, timetables and notices always up to date
- Useful route and destination content, from the portal
- Ancillary services viewable and bookable from the device
- Coordinated communication across the whole fleet
- Branded spaces and partner offers alongside useful content
Related services
Onboard Wi-Fi
End-to-end design, installation and continuous management of your onboard network, with a single partner across your entire fleet.
Seafy DxP
The first On-Board Digital Experience Platform that brings together services, content, and interactions in a single digital environment.
Wayfinding
An interactive onboard map with real-time position: guidance to cabin, restaurants and services.
Want to see it on your fleet?
Tell us about your fleet: we'll show you the service in action and how it integrates with the rest of the platform.